All paid plans include a 7-day free trial, and you can cancel any time before the trial ends to avoid a charge. To request a refund, email billing@scholarpilot.support from your account email with your name and the charge date. We review every request individually and fairly.
| Tier | Refund condition | Timeline |
|---|---|---|
| Free | No payment is taken, so no refund applies. | — |
| Starter | First month refundable if you are not satisfied and request within 7 days of the charge. | Processed within 5–10 business days. |
| Pro | First month refundable if you are not satisfied and request within 7 days of the charge. | Processed within 5–10 business days. |
| Partner | Custom terms per agreement; pro-rated refunds considered for unused service. | Reviewed case by case, typically within 10 business days. |
Refunds apply to the most recent billing period only; earlier periods are non-refundable. Refunds are returned to the original payment method via Stripe. Repeated subscribe-and- refund activity may make an account ineligible for future refunds.
For any refund request or billing question, email billing@scholarpilot.support. Please allow one business day for a first response.