ScholarPilot (“we”, “us”) is an AI-powered study-abroad platform operated by FrictionLab. This policy explains what we collect, how we use it, and the email communications you can expect. It applies to everyone who uses scholarpilot.support.
We recognise three types of users, and this policy applies to each differently:
| User type | Who they are |
|---|---|
| Students | Individuals using ScholarPilot for eligibility checks, university matching, documents, and application tools. |
| Partners | Coaching centers and agencies who manage students through a partner account. |
| Visitors | Anyone browsing the public site or submitting the free eligibility form without an account. |
Different user types receive email from different, purpose-built addresses. Automated, no-reply messages come from noreply@scholarpilot.support; addresses below accept replies.
| User type | Email type | From address |
|---|---|---|
| Students | Transactional (verification, password reset, document decisions) | noreply@scholarpilot.support |
| Students | Support & help replies | support@scholarpilot.support |
| Partners | Partnership inquiries & account updates | partnerships@scholarpilot.support |
| Partners | Billing, invoices & refunds | billing@scholarpilot.support |
| Visitors | General information | info@scholarpilot.support |
| User type | Data we collect | Purpose |
|---|---|---|
| Students | Name, email, academic profile, target country, uploaded documents, payment status. | To provide AI guidance, review documents, and manage subscriptions. |
| Partners | Company name, contact email, and the students linked to the partner account. | To operate the partner dashboard and manage linked students. |
| Visitors | Eligibility-form inputs (name, email, phone, study goals) and basic analytics. | To generate a report and follow up about relevant services. |
We never sell personal data. Documents are stored privately and are only accessible to the student and authorised ScholarPilot reviewers.
We keep account and document data for as long as your account is active, and for up to 24 months after closure to meet legal and accounting obligations. Visitor lead data is retained for up to 24 months. You may request deletion at any time by emailing support@scholarpilot.support.
Questions about this policy? Email support@scholarpilot.support or, for escalations, iamhasanabir@scholarpilot.support.